Shipping & FAQs
Tommy & Ben delivers Australia wide using the services of Australia Post. We will ship orders within 24 hours of placing Monday - Friday. Orders placed on the weekend will be shipped the following Monday. For personalised orders 1-3 business days.
Free delivery on all orders over $99 or $10 flat rate Australia wide.
Express post $15 on orders received before 1pm daily.
1.Can I customise the gift box?
Sure you can. If you like one of the gift boxes and you want to change/add products, you have the option on the Design Your Own page. Or if its just a colour change for any of the products, add it to the note area at the checkout.
2. What are the care instructions for the Snuggle towel?
Machine or hand wash in warm water with like colours, don't dry clean or iron, close the velcro neck piece before washing.
3. What ages is the Snuggle towel suitable for?
The Snuggle towel is suitable for babies and toddlers aged 0-36 months.
4. Is the silicone elephant teether safe for babies?
Yes. It is it made of 100% food grade silicone, 100% Non- Toxic, free from BPA, Lead, Mercury, Phthalates, eco friendly, it is dishwasher/freezer safe, easy to clean just use warm soapy water or wipes.
5. What are the care instructions for the crochet Bunny & Rattle?
Molly and Harley are crochet handmade from milk cotton. Simply use warm soapy water to wash them. Don't use the washing machine. Allow to dry in shade.
6. What are the care instructions for the Silicone Bowl and spoon set?
Suction base must be clean/ dry- for best results push on the centre of the bowl. Microwave and dishwasher safe. Wash in warm soapy water before use.
7. Can you send Express post?
We sure can. At extra cost of $15 orders received before 1pm daily can be express posted.
8. Do you ship internationally?
If you would like your order delivered outside Australia, please send us an email and I will arrange a quotation for shipping.
9. Can you add a personalised card with the gift ?
Sure you can. All our gift boxes have cards included for you to add the message, or we are happy to write a handwritten message for you.
10. How can I contact Tommy & Ben?
Email us on firstname.lastname@example.org
We would love to assist you with any inquires.